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All mobile devices purchased from PhonesAccessories.ng are covered by warranties based on the respective manufacturers’ policies:
Out-of-Box Failure: If your purchased device from PhonesAccessories.ng is not powering on or exhibits a manufacturer’s defect within 7 days of receipt, kindly visit the nearest authorized service center. Our products come with an authentication number to confirm their purchase through us. For out-of-box failure issues, please allow a few days for replacement. If the issue arises after 7 days, the device will not be replaced but will be repaired, provided it falls within our warranty conditions.
Mobile Device Warranty:
- Samsung: Devices from Samsung enjoy an extended 24-month warranty. This comprehensive coverage includes protection against manufacturer defects, software issues, and damages not resulting from user misuse. Samsung phones also carry a 1-year warranty on a broken screen.
- Apple iPhone 18 Pro and iPhone 18 Pro Max: These models come with a 24-month (2-year) warranty, plus a 1-year warranty on a broken screen.
- Other Brands (Tecno, Itel, Infinix, Oppo, all other Apple iPhone models and others): For mobile devices from other leading brands, including Tecno, Itel, Infinix, Oppo, all other Apple iPhone models, and others, the standard warranty period is 12 months. This warranty covers manufacturer defects, software issues, and damages not caused by user mishandling.
Service and Repair Centers: Every brand has its own authorized service and repair center, and the brand’s service center is responsible for warranty repairs and for carrying out the warranty terms of that brand, including the warranty on a broken screen where it applies. PhonesAccessories.ng’s part is to provide you with the service center’s contact details and address. To get them, contact us with your device brand and model and we will send you the contact and address of the service center to visit. Please bring your device together with your proof of purchase and authentication number.
Wearables Warranty: Wearables, such as smartwatches and fitness trackers, are covered by a 6-month warranty against manufacturer defects, software issues, and damages not caused by user mishandling.
Accessories: Please note that accessories like tempered glasses and back covers do not carry any warranty. If you receive a product in poor condition, kindly contact our support for resolution.
Out-of-Warranty Issues: Any warranty-related concerns and repair requests will be assessed on a case-by-case basis, depending on the device model. Please reach out to our service center for a quote and assistance.
Returns Policy
Returns: We take great care to ensure the quality of all products shipped before dispatch. Therefore, we do not accept returns or refund requests once an item has been sold and is deemed to be in good condition. Your satisfaction is important to us, and we encourage you to reach out to our customer support team if you have any concerns or issues with your purchase. We are here to assist you to the best of our ability.
We stand by the quality of the products we offer and are committed to providing you with reliable, top-notch devices. In the rare event that you encounter issues covered by the warranty, our dedicated support team is here to assist you in the resolution process. Please contact our service center for further information and assistance regarding warranty claims. Your satisfaction remains our top priority, and we aim to ensure a smooth and satisfying experience with your mobile device.
Need help?
Contact us at warranty@phonesaccessories.ng for questions related to refunds and returns.
